Our Privacy Policy

FDS Web Hosting Services (hereafter referred to as FDS) know that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy policy. By visiting our site, you are accepting the practices described in this Privacy Notice.

Information Collection

FDS is the sole owner of the information collected on our sites. FDS collects information from our users at several different points on our website.

Contact Us

In order to contact you after you request information using our contact pages we may require your name and/or email address.

Hosting/Domain Order

We may request contact information, such as your name, mailing address, email address and phone numbers numbers when a hosting account or domain is ordered. This information is used for billing information, processing registrations and contacting you in regards to your account. If there is a problem while processing an order, this information is used to contact the user.
Please Note: we use a third party credit card processing company and therefore do not have access to any of your credit card information.

Information Use

The information collected is strictly for contacting a user in connection with our services. We respect your privacy and appreciate your business. At no time do we ever provide your account details or contact details to any third party vendor, associate or service provider.


A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information whilst on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once a user closes the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by the user at any time.
Session cookies are used to identify users, this is necessary for our login areas. Personal information such as email addresses, credit card numbers, or passwords are never set in the cookie. Only a unique identifier is present to identify a user to our software, for a more personal experience.

Third Party Advertising

FDS may at its discretion display advertising on its web site to promote products or services either sold or distributed by FDS or sold and distributed by a third party with which FDS has no existing relationship. Users who visit sites which are not under the control of FDS are then covered by such sites privacy policy (see also Links below).

Log Files

Like most standard website servers, we use log files. This includes Internet Protocol (IP) addresses, browser type, referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information to aggregate use. Log files are also used to identify and correct website errors. IP addresses, etc. are not linked to personally identifiable information.

Service Announcements

On rare occasions it is necessary to send out service related announcements. For instance, if our service is temporarily suspended for maintenance we might send users an email.

Customer Service

We communicate with users to provide requested services and in regards to issues relating to their account, we generally reply via email or via support tickets. In very rare instances we may have to communicate via telephone or SMS if the matter is urgent.

Sharing - Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.

Business Transitions

In the event FDS goes through a business transition, such as a merger, being acquired by another company, or setting a portion on its assets, users’ personal information will, in most instances, be part of the assets transferred.


This website contains links to other sites. Please be aware that FDS is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and they read the privacy statements of each and every website that collects identifiable information. This privacy statement applies solely to information collected by this website.


FDS takes every precaution to protect our users’ information. When users submit sensitive information via the website, their information is protected both online and off-line.
If users have any questions about the security at our website, users can send an email to us using our contact details located here

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:

FDS Web Hosting Services
27 Morris Drive
Little Plumstead
NR13 5FD