Privacy Policy

This privacy policy sets out how FDS Web Hosting Services (i.e. the website fdshosting.co.uk) uses and protects any Personally Identifiable Information (hereby referred to as personal data) that you give us when you use this website. This policy is effective from 25th March 2018.

Please note you can change and update your contact and marketing preferences at any time by visiting our contact preferences page.

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

  • UK Data Protection Act 1988 (DPA)
  • EU General Data Protection Regulation 2018 (GDPR)

Our responsibility to you

We are committed to ensuring that your privacy is protected - our website is secured by a SSL connection which ensures that your personal information is private when it is sent to this website. Should we ask you to provide certain personal data by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Any personal data collected and stored by this website is only accessible by authorised members of our staff (see Data Control).

We may change this privacy policy from time to time by updating this page. We may, but are not obliged to inform you if the page has changed, so you are advised to check this page from time to time to ensure that you are happy with any changes.

What personal data do we collect?

We collect the following personal data via the order pages, client account pages, contact links/forms or browsing activity:

  • name
  • address details including post code
  • email address
  • telephone numbers (landline or mobile)
  • computer IP address

No other personal data is collected or stored by this website.

Why do we collect this personal data?

All data is collected for the purpose of fulfilling orders, client accounts are maintained to inform you of renewals and information related to purchases of website hosting and domain registrations, or for contacting you in respect of enquiries or requests for information/support, or for website traffic analysis. We may occasionally send out important information to customers using details held if you give us permission to do so - these will be one-off mailings.

When you visit the website, data such as your geographical location, device, internet browser and operating system is collected as part of our traffic analysis software, none of this information personally identifies you to us. Our webserver also records your computer’s IP address which could be used to personally identify you under certain circumstances.

How long is data kept for?

We will keep your personal data for no longer than reasonably necessary and we only retain your personal data for the purposes mentioned. We will keep your personal data for the purposes of processing orders now and in the future, for informing and processing of renewals, for support purposes and if we need to contact you or supply you with requested information. You may request your personal data be removed from our system at any time (see Data Control).

Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • to withdraw your consent for us to hold your personal data for processing purposes
  • to request a copy of the personal data we hold about you
  • to request that we correct any personal data if found to be out of date or inaccurate
  • to request your personal data is erased where it is no longer necessary to retain such data
  • to request that we provide you with your personal data plus, if possible to transmit that data directly to another data controller
  • to request a restriction be placed on further processing if there is a dispute in relation to the accuracy or processing of your personal data
  • to object to the processing of personal data

Security

We are committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal data we collect online. Any personal data collected and stored by this website is only accessible by authorised members of our staff (see Data Control).

Debit card/credit card details

We use a third party payment processing gateway to process all online debit card and credit card transactions. Consequently we have no access to, so do not store, any personal debit/credit card information.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual - in the case of my site it can remember your shopping cart content and your account details if you create one.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer - depending on your browser, the process will vary. For detailed help on how to manage and delete cookies please consult the following website - https://www.aboutcookies.org/. If you disable cookies, some features of the website may stop working but this will in no way affect your use of the website.

We also use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and the data is stored on the webserver - it is not stored by this website. This website traffic analysis system records your computer’s IP address which could be used to personally identify you under certain circumstances.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave this site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website(s) in question.

Data control

The authorised data controller for this website is Mitchell Wright (email: datacontrol@fdshosting.co.uk). Any enquiries regarding data we hold should, in the first instance, be addressed to the authorised data controller.

We will not, under any circumstances, sell, distribute or lease your personal data to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please email your request to the authorised data controller. If you believe that any information we are holding on you is incorrect or incomplete, or if you wish to have your personal data removed from our system, please email the authorised data controller or write to:
Authorised Data Controller
FDS Web Hosting Services
27 Morris Drive
Little Plumstead
Norwich
NR13 5FD